Refund policy
Our Refund Policy
Matcha Products
We hope you love every sip, but since our matcha is a food-grade product, we’re unable to accept returns or exchanges unless it arrives damaged or defective. If something seems off, let us know, and we’ll make it right! To be eligible for a return, the matcha must be unopened, in its original packaging, and the issue reported within 15 days of delivery.
Frother Returns
We want you to love your frother as much as we do!
If it arrives damaged or isn’t working as it should, we are so sorry and will cover the return shipping to make things easy for you.
How to Report an Issue
We’re here to help if anything with your order isn’t right!
Here’s how to report an issue:
Email us at posanalife@yahoo.com within 15 days of delivery.
Include your order details (such as your order number) and a brief description of the issue.
Attach a photo of the problem to help us process your request quickly.
Once we receive your message, we’ll review the details and get back to you promptly. If a return or replacement is needed, we’ll guide you through the next steps and cover the shipping if the product is damaged or defective.
Customer Satisfaction
We want every experience with us to feel amazing, from the moment you place your order to your last sip. If we’ve fallen short in any way, please let us know at Posanalife@yahoo.com, and we’ll do everything we can to make it right.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 3-5 business days.
Please note: Opened matcha products cannot be refunded unless there is a clear quality issue.