Terms of service

Terms and Conditions

Effective Date: October 23, 2024

Welcome to Posana.net! We’re so happy to have you here. 💚 By browsing or purchasing from our site, you agree to the following terms. We know this isn’t the most exciting part of your experience with us, but these terms help make sure everything runs smoothly. Please take a moment to read through them.

1. General Information

These terms apply to everyone who visits or shops at Posana.net. By using our site or making a purchase, you’re agreeing to these terms. If something doesn’t sit right with you, we totally understand—just note that continuing to use the site means you’re accepting these terms.

We may update these terms occasionally to keep things running smoothly, and we’ll make sure they’re available here. Your continued use of the site means you’re cool with any changes we make.

2. Product Information

We work hard to provide accurate descriptions and images of everything we sell. Still, colors and textures might look a little different depending on your screen. If anything feels off, just let us know—we’re here to help!

3. Orders and Payment

All prices are listed in US dollars and might change without notice.

Payments are due at checkout using the methods provided on our website.

We reserve the right to cancel or refuse any order (even though we hope we never have to). This might happen if there’s a pricing error or if we detect suspicious activity.

If we need to cancel your order, we’ll notify you right away using the contact details you provided.

4. Shipping and Delivery

We do our best to process and ship your order within 5/7 business days. Shipping times depend on your location and the carrier's schedule, so please bear with us if there are delays.

Shipping costs are calculated at checkout and added to your total.

Once your order ships, you’ll receive a confirmation email with tracking details.

While we’re not responsible for delays or lost packages, if anything goes wrong, please reach out—we’ll do everything we can to assist.

5. Returns and Refunds

Matcha Products:

Since our matcha is a food-grade product, we don’t accept returns or exchanges unless it arrives damaged or defective. If something isn’t right, just let us know within 15 days of delivery, and we’ll sort it out! The matcha must be unopened and in its original packaging for a return to be processed.

Frother:

We want you to love everything about your Posana experience—including our frother! If it’s not working as expected, we are so sorry. We’ll cover the return shipping and make things right. For any other returns, the frother must be in its original condition and packaging, and return shipping will be your responsibility.

How to Report an Issue with Your Order

If something isn’t right with your order, we’re here for you!

Email us at posanalife@yahoo.com within 15 days of delivery.

Include your order details and a short description of the issue.

If possible, attach a photo—this helps us resolve things quickly.

We’ll get back to you as soon as we can and work to make things right.

Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved. If it is, we’ll process your refund to your original payment method within 3-5 business days. Opened matcha products can’t be refunded unless there’s a quality issue, but we’ll always do our best to help where we can.

6. Intellectual Property

Everything on Posana.net—our product descriptions, images, graphics, and logos—belongs to us. Please don’t use or reproduce any of our content without our permission.

7. Limitation of Liability

While we do our best to give you a smooth experience, sometimes things happen beyond our control. Posana.net isn’t responsible for any issues like delays, technical errors, or viruses, but if something goes wrong, please let us know, and we’ll do what we can to help.

8. Governing Law

These terms are governed by the laws of [Insert Jurisdiction]. If any disagreements arise, they’ll be resolved in the courts of [Insert Jurisdiction].

9. Contact Us

We want your experience with Posana to be as smooth and enjoyable as possible. If you have any questions or need assistance, we’re always happy to help.

Posana.net

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Mailing Address]